Return Policy

Due to the immediate, digital nature of the products we sell, all sales are final and non-refundable.
When you purchase a digital product from our store (such as music albums, individual tracks, image packs, or concept art), you receive an instant download link. Unlike physical goods, digital items cannot be returned. Therefore, we do not offer refunds or exchanges once a purchase is completed.
Exceptions & Technical Issues
We are committed to ensuring you receive the high-quality products you paid for. We will address technical issues on a case-by-case basis. Please contact us if you experience any of the following problems:
File Not Received: If you do not receive a download link within 24 hours of your purchase, please contact us with your order number. We will verify your payment and send you a new download link.
Corrupted or Defective File: If the file you downloaded is corrupted or does not work as expected, please contact us immediately. We will gladly provide you with a new, working version of the digital product.
Incorrect Product Delivered: In the unlikely event that you receive a download for a product different from what you ordered, please contact us with your order details, and we will ensure you receive the correct item.
To be eligible for an exception, you must contact us within 14 days of your purchase.
Contact Us
For any issues related to your digital download, please contact us at order@alienrealmsyt.com. Please include your order number in your message so we can assist you as quickly as possible.
By completing a purchase on our website, you acknowledge that you have read, understood, and agree to the terms of this Return Policy.